Privacy Policy

Introduction

Welcome to Grok Imagine AI Video Generator. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation service at grokimagine.one. We are committed to protecting your privacy and ensuring the security of your personal information.

Effective Date: August 2025

Information We Collect

Account Information

When you create a Grok Imagine account, we collect:

• Email address
• Username
• Password (encrypted)
• Profile information you choose to provide
• Billing information for paid subscriptions

Content Data

When you use Grok Imagine AI Video Generator, we process:

• Text prompts you submit for video generation
• Images you upload for image-to-video conversion
• Generated video metadata
• Video generation history
• User preferences and settings

Usage Information

We automatically collect:

• Device information (browser type, operating system, device ID)
• IP address and location data
• Usage patterns and feature interactions
• API usage statistics
• Performance metrics and error logs

Payment Information

For paid subscriptions, we collect:

• Payment card details (processed by secure payment providers)
• Billing address
• Transaction history
• Subscription status

How We Use Your Information

To Provide Our Services

• Process your video generation requests
• Deliver generated videos to your account
• Manage your subscription and billing
• Provide customer support
• Send service-related communications

To Improve Our Platform

• Analyze usage patterns to enhance features
• Train and improve our AI models (using anonymized data)
• Optimize video generation algorithms
• Develop new features based on user needs
• Fix bugs and improve performance

For Safety and Security

• Detect and prevent fraud
• Monitor for terms of service violations
• Protect against harmful or illegal content
• Ensure platform stability and security
• Comply with legal obligations

Data Processing

AI Model Training

• We may use anonymized and aggregated data to improve our AI models
• Personal information is never used directly in model training
• Generated videos are not used for training without explicit consent

Content Moderation

• Automated systems scan for policy violations
• Human review may occur for flagged content
• We maintain logs for safety and compliance purposes

Information Sharing

We do not sell your personal information. We share information only in these circumstances:

Service Providers

We work with trusted third parties for:

• Cloud hosting (AWS, Google Cloud)
• Payment processing (Stripe, PayPal)
• Analytics (anonymized data only)
• Customer support tools
• Email communications

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to valid legal requests
• Protect our rights and property
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred with appropriate notice.

Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention Periods

• Account data: Until account deletion
• Generated videos: 30 days for free users, 1 year for paid users
• Usage logs: 90 days
• Payment records: As required by law (typically 7 years)

Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications

Data Portability

You can download:

• Your generated videos
• Account information
• Usage history
• Prompt history

Account Deletion

To delete your account:

1. Go to Account Settings
2. Select "Delete Account"
3. Confirm deletion
4. Your data will be removed within 30 days

Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication
• Secure data centers
• Regular backups

Security Incidents

In case of a data breach:

• We will notify affected users within 72 hours
• Provide information about the incident
• Offer guidance on protective measures

International Data Transfers

Grok Imagine operates globally. Your data may be:

• Processed in different countries
• Subject to the laws of those jurisdictions
• Protected by appropriate safeguards

Children's Privacy

Grok Imagine is not intended for users under 18. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.

Cookie Policy

We use cookies and similar technologies for:

• Authentication and security
• Remembering preferences
• Analytics (with consent)
• Performance optimization

You can control cookies through:

• Browser settings
• Cookie preference center
• Do Not Track signals (honored)

Third-Party Services

Our service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notifications
• In-app announcements
• Website banners

California Privacy Rights

California residents have additional rights under CCPA:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of data sales (we do not sell data)
• Right to non-discrimination

European Privacy Rights

For users in the European Economic Area:

• Legal basis for processing: consent and legitimate interests
• Right to object to processing
• Right to lodge complaints with supervisory authorities
• Right to restrict processing

Contact Information

For privacy-related questions or concerns:

Data Controller: Grok Imagine AI Video Generator
Website: https://grokimagine.one
Email: privacy@grokimagine.one
Support: https://grokimagine.one/contact

You may also contact us to:

• Request access to your data
• Report privacy concerns
• Ask questions about our practices
• Exercise your privacy rights

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Last Updated: August 2025

By using Grok Imagine AI Video Generator, you acknowledge that you have read and understood this Privacy Policy.